Technical Support Representative

We are looking for an enthusiastic Technical Support Representative to work on providing world class support around the globe!

PLEASE, KEEP IN MIND:

Because of quarantine there has been provided a remote working in ZoomSupport. Once the quarantine is finished, all the employees will return to a traditional office environment.

Main responsibilities:

• Support and provide world-class customer service via phone, chat or helpdesk;
• Identify and assess customers' needs to achieve satisfaction;
• Handle and resolve customer complaints;
• Troubleshoot software-related issues on Windows;
• Provide fast feedback about the software issues.

SUCCESSFUL CANDIDATES SHOULD HAVE THE FOLLOWING REQUIRED COMPETENCIES / SKILLS:

• Experience in maintaining and configuring Windows/MacOS;
• Peripheral devices setup;
• Experience in application troubleshooting and multi-tasking skills;
• Strong problem solving and research skills;
• English Level — Upper-Intermediate (B2+) with strong speaking skills;
• Ability to learn and adapt fast;
• Stress tolerance and decision-making;
• Ability to work in team
• High ability to demonstrate and present our solutions to technical and non-technical audiences;
• Driven and motivated mindset;
• Willingness to work on night shifts.
• System administrator, software engineer or technical support experience as well as technical certification — will be a great plus!

We offer:

• Competitive salary + possibility to get bonuses for quality of your work;
• Free tuition;

• Paid trial period;
• Medical insurance;
• Possibility of promotions;
• Comfortable office location;
• Flexible shift work schedule (morning/day/evening/night shifts);
• Participation in corporate events and much more.

We are proud of our strong team of professionals and friendly corporate attitude. To apply please e-mail your CV with the detailed description of your career and skills. We guarantee the privacy of any received information.

LET’S GO TOGETHER!