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Technical Support Representative

Местоположение:Украина, Львов
Компания:ZoomSupport Ukraine
amountwork-small
На Amountwork с:Апреля 2020
Контактное лицо:
ZoomSupport Ukraine
Телефон:093 880 8177

Описание вакансии

We are looking for an enthusiastic Technical Support Representative to work on providing world class support around the globe!

PLEASE, KEEP IN MIND:

Because of quarantine there has been provided a remote working in ZoomSupport. Once the quarantine is finished, all the employees will return to a traditional office environment.

Main responsibilities:

  • Support and provide world-class customer service via phone, chat or helpdesk;
  • Identify and assess customers' needs to achieve satisfaction;
  • Handle and resolve customer complaints;
  • Troubleshoot software-related issues on Windows;
  • Provide fast feedback about the software issues.

SUCCESSFUL CANDIDATES SHOULD HAVE THE FOLLOWING REQUIRED COMPETENCIES / SKILLS:

  • Experience in maintaining and configuring Windows/MacOS;
  • Peripheral devices setup;
  • Experience in application troubleshooting and multi-tasking skills;
  • Strong problem solving and research skills;
  • English Level — Upper-Intermediate (B2+) with strong speaking skills;
  • Ability to learn and adapt fast;
  • Stress tolerance and decision-making;
  • Ability to work in team
  • High ability to demonstrate and present our solutions to technical and non-technical audiences;
  • Driven and motivated mindset;
  • Willingness to work on night shifts.
  • System administrator, software engineer or technical support experience as well as technical certification — will be a great plus!

We offer:

  • Competitive salary + possibility to get bonuses for quality of your work;
  • Free tuition;
  • Paid trial period;
  • Medical insurance;
  • Possibility of promotions;
  • Comfortable office location;
  • Flexible shift work schedule (morning/day/evening/night shifts);
  • Participation in corporate events and much more.

We are proud of our strong team of professionals and friendly corporate attitude. To apply please e-mail your CV with the detailed description of your career and skills. We guarantee the privacy of any received information.

LET’S GO TOGETHER!

Опубликовано: 06.05.2020
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