Customer Support Manager

We are an international company with 16 years of FX market and online trading experience. It was established in 2006 by a group of professionals with a common interest in international finance and IT. Our mission is to provide transparent and secure Forex trading available to anyone.

We are looking for a Customer Support Manager.

Requirements:

English: Upper - Intermediate;

Business Communication Skills;

Problem-solving aptitude;

Analytical mind and business acumen;

Will be a plus, but not mandatory:

Experience in Forex / Fintech Customer Support or Sales;

Command of any Asian language.

Responsibility:

Solving incoming tickets via email, online chat and phone;

Consulting clients about the products and services;

Working in CRM system;

Calls to clients with new offers and promotions.

We offer:

40 hours per week with floating schedule, night hours may be required;

Fixed salary for support duties plus bonuses for successful completion of sales offers;

Sick leave and vacation.