Desktop Support Engineer (Cyprus, Limassol)

We are looking for a Desktop Support Engineer to join our team in Limassol office.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

Responsibilities:

• Prepare workplaces for new users (Apple laptops, standard PC).
• Perform installation and configuration procedures.
• Provide user support (daily issues) in office and remotely.
• Train new people to work with our IT systems.
• Handle warranty repair.
• Replace and maintain office hardware.
• Install and configure network equipment, commission new facilities.
• Manage documentation (warranty, accounting, inventory).
• Prepare manuals for setting up and using the software.
• Participate in system recovery after crashes and malfunction of hardware.
• Perform other activities for the maintenance and development of infrastructure.

We expect:

• At least 1-year experience in a similar position.
• Knowledge of computer components, peripherals, network equipment.
• Knowledge of principles and methods of networking.
• Basic knowledge of macOS, Windows 11, 10.
• Experience in developing internal documentation.
• Excellent interpersonal and communication skills.

Would be a plus:

• Excellent writing and editing skills in English, Greek.
• Experience in Windows Server and Linux administration.
• Experience in networking (routing, WiFi management).
• Experience in MDM Solutions.

We offer:

• Challenging tasks and opportunity for professional development.
• Competitive salary and medical insurance.
• Daily lunches in the office.